THE AVERAGE IT COMPANY JUST DOESN’T UNDERSTAND THE INDUSTRY CHALLENGES AS THEY RELATE TO MIXED RETAIL AND CONTRACTOR SERVICE PROVIDERS.
The typical IT company doesn’t understand the different needs of the multiple types of users that can be required in a retail store with contractor services. Most IT guys will try to apply a single solution to everyone, without understanding how the various roles of the individuals affect the resources they must have access to in order to be efficient.
IT Companies who do not understand the specific requirements of the Line of Business application will be unable to ensure that systems are operating on an optimal level. Typically, these companies will be unable or unwilling to get involved at all to assist with problems that may be in the “gray area,” that area where it may be hardware or software related, instead of system related. Since we know the major LOB systems, we know how to configure the ENTIRE environment for maximum performance and stability. We also know how to interact with the software packages to facilitate basic software changes (like helping a user change where their LOB transactions print) without having to push the client back to the software vendor.
Most IT Companies draw a firm line in the sand and say “Look, we can keep the hardware running but we don’t know (and don’t want to know) anything about the software.” This requires you to rely 100% on the software vendor for all software related issues. This approach often leaves the end user in the middle of a finger pointing session, trying to be the interface between the software vendor who is saying “there is a system problem”, and the IT guy who is saying “it’s a software issue.” Our comprehensive approach will ensure this doesn’t happen to you.