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SOLUTIONS THAT STREAMLINE OPERATIONS FOR RETAIL STORES WITH A LUMBERYARD

No two businesses are alike but never has that been more true than for the Building Materials company that services contractors and manages retail locations.  It’s not as easy as just putting in a POS system.

FOCUSED.

PROACTIVE.

SPECIALIZED.

Companies with a large retail operation in the front and a Professional Contractor servicing lumberyard in the back understand that it’s almost like you have two businesses under one roof.  Every aspect of the environment must strike a balance between the high transaction areas in the front and the service heavy prosales in the back.  You can waste your time and resources trying to educate your IT Team and teach them how your business runs, or you can work with an organization that specializes in your industry and is 100% up to speed before walking in the door.

POS SYSTEMS OPERATIONS

Let’s face it, nobody will suffer through long checkout lines these days.  Keep your customers standing around and you may soon wind up with a dwindling number of them who are willing to shop at your store.  Every aspect of the point-of-sale transaction must be optimized to keep the lines moving, and the equipment must be completely stable.  Even something as trivial as the wrong barcode scanner can add delays and frustration for both your Customers and your Employees.  An IT Service Provider who specializes in your industry will understand these demands and install a solution that will keep your checkout lanes moving smoothly.

BACK OFFICE OPERATIONS

Look beyond the point-of-sale areas and you’ll likely find some of your most critical, highest producing employees tucked away in the back offices.  From the Buyer Operations Supervisor to the Credit Manager or Dispatcher, some of your most important people are those your customers rarely interact with.  While they might not be out on the sales floor interacting with customers, their workload demands that they have the exact same reliability and stability that you demand from your point-of-sale stations.  Make sure the IT Team you choose understands the many different ways folks use IT resources in every aspect of your business in order to maximize productivity and profit.

COMPREHENSIVE OPERATIONS SOLUTIONS

IT Service Providers come in all shapes and sizes, and many believe that they can be equally effective servicing Tanning Salons one minute, CPA firms the next, and your business somewhere in the middle.   If there was ever an industry where specialization pays huge dividends, it’s in the Building Materials Industry.  Having deep experience with the demands and long lasting, respectful relationships with the Software Vendors makes all the difference in the world.

THE AVERAGE IT COMPANY JUST DOESN’T UNDERSTAND THE INDUSTRY CHALLENGES AS THEY RELATE TO MIXED RETAIL AND CONTRACTOR SERVICE PROVIDERS.

The typical IT company doesn’t understand the different needs of the multiple types of users that can be required in a retail store with contractor services.  Most IT guys will try to apply a single solution to everyone, without understanding how the various roles of the individuals affect the resources they must have access to in order to be efficient.

IT Companies who do not understand the specific requirements of the Line of Business application will be unable to ensure that systems are operating on an optimal level.  Typically, these companies will be unable or unwilling to get involved at all to assist with problems that may be in the “gray area,” that area where it may be hardware or software related, instead of system related.  Since we know the major LOB systems, we know how to configure the ENTIRE environment for maximum performance and stability. We also know how to interact with the software packages to facilitate basic software changes (like helping a user change where their LOB transactions print) without having to push the client back to the software vendor.

Most IT Companies draw a firm line in the sand and say “Look, we can keep the hardware running but we don’t know (and don’t want to know) anything about the software.”  This requires you to rely 100% on the software vendor for all software related issues.  This approach often leaves the end user in the middle of a finger pointing session, trying to be the interface between the software vendor who is saying “there is a system problem”, and the IT guy who is saying “it’s a software issue.” Our comprehensive approach will ensure this doesn’t happen to you.

We know your business, we work specifically in your industry and we have experience with your software applications and hardware needs.

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